Leisure Memories Incorporated

Reviewer: Brenda

The worst customer service I have ever experienced. I purchased a pool in the fall of 2007 with the intention of getting it installed before the winter. The installer was a complete disaster. He showed up for only a couple of hours each day. A project that should have been complete in a short time was barely finished before winter. Then a hole was discovered in the liner while we were trying to fill the pool. He did not finish the job before winter. We were left with a collapsing pool in the spring. When we asked for another installer, we were told NO. It took several phone calls for the installer to call us back and it took him a month to come look at the collapsing pool. We were then told he needed more money up front because he had no "working capital". This is someone who we did not want to do busines with. I then tried to get a new liner from the pool company which took several more phone calls and 2 trips to the store because nobody had the courtesy to return my phone calls. I did not pay the installer the balance because the job was not completed (he did get his initial deposit). I then hired my own installer. The job is now complete, however, I am left with a few dents in my pool and the memories of a very bad experience. The company name should be "BAD memories" instead of leisure memories.